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The Terms That Protect Your Account

When you open an account with aibet, you're agreeing to a clear set of rules designed to keep your wallet and gameplay safe.

Account rules and eligibilityPayment and withdrawal termsYour data and privacy rightsSupport and contact methods
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aibet The Terms That Protect Your Account
GET IN TOUCH

How to Reach Us About Your Terms

You don't have to navigate our terms alone. Our support team is built to answer questions about account rules, payment procedures and your rights under these…

Live Chat Open the chat bubble in the bottom right of the lobby.
Email Support Send detailed questions to [email protected]. Include your account email and what terms section you're…
Phone Call our support line for immediate help with account eligibility or payment-term disputes.
YOUR DATA AND ACCOUNT

How We Handle Your Information

Our terms include specific promises about your data. We collect your name, email and payment details only to verify your identity and process deposits via DANA, OVO, GoPay…

Data Encryption

All account logins and payment details are transmitted over secure HTTPS channels.

Transaction Records

Every deposit, withdrawal and game session is logged under your account.

Data Retention

We keep your account data for seven years after closure for regulatory and dispute purposes.

Cookie Policy

Our lobby uses session cookies to keep you logged in and track your game preferences.

Third-Party Access

Payment processors (DANA, OVO, GoPay and QRIS) receive only the minimum data needed to verify and clear transactions.

Account Changes

Want to update your stored payment method, email or withdrawal address?

Answers to Terms Questions You're Likely Asking

The questions below cover the terms topics our players ask about most — from account creation rules to how we handle disputes and data requests. If you don't find your answer here, our support team is a message away.

Yes. When you sign up, you're confirming you've read and accept our terms. You can read them in full anytime in your account settings under 'Legal'. If any term doesn't suit you, contact support before depositing — we can explain specific clauses and sometimes work around concerns depending on local law.

Minor violations (like playing from a region where access is restricted) may trigger a temporary account lock while we verify your location. Serious breaches — such as using another person's payment method or manipulating bonuses — can result in permanent closure and fund forfeiture. We always give you a chance to explain before we act.

We can amend terms, but we'll email you at least 14 days before they take effect. If you don't agree with a change, you have the right to close your account and withdraw your balance before the new terms apply. Continued use after the notice period means you accept the update.

Contact support with your account email and the transaction ID or game session ID in question. Our team investigates within three business days. If a payment didn't arrive, we'll trace it with DANA, OVO, GoPay or QRIS and either reissue it or confirm it cleared on your end. Game disputes are reviewed against our server logs.

Go to Account Settings > Privacy and select 'Download My Data' or 'Close Account'. You'll verify your identity via email. Data exports arrive within seven business days. Account closure is final after a seven-day cooling-off period — your balance is withdrawn to your registered payment method before closure.

Yes. We encrypt all payment information in transit and at rest. Your payment method is never shown to game studios or support staff in full — only the last four digits appear in your transaction history. You can update or delete a stored payment method anytime in account settings.

Our terms are written for Indonesia and Indonesian players. Access to aibet depends on local law; where local law permits, we serve players in Indonesia and supported territories. If you're outside a supported region, you won't be able to verify your account or withdraw funds.

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