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Our legal commitments protect your account and funds

We operate with clear policies that cover your account security, how we handle your personal data, and what happens when you deposit or withdraw via DANA, OVO, GoPay…

Account protectionData securityDeposit verificationClear policies
Explore the Lobby Read FAQ
aibet Our legal commitments protect your account and funds
REACH OUR LEGAL TEAM

How to contact us about policy and compliance

Live chat Open a ticket from your account dashboard or the lobby.
Email support Send detailed questions about your account rights, data requests or policy interpretation to [email protected].
Account settings View your deposit history, withdrawal records and linked payment methods in the account menu.
YOUR DATA AND SECURITY

How we protect and store your information

Personal data handling

We collect only what's needed to verify your identity and process payments.

Account security

Your password is hashed before storage. Each login from a new device triggers a verification step.

Cookie and tracking

We use cookies to maintain your session, remember your language and region settings, and track site performance.

Data retention

Account information is kept for the duration of your membership plus the period mandated by local regulation.

Rights and requests

You can request a copy of your personal data, correct errors, or request deletion where local law permits.

Incident response

If we detect unauthorized access, data loss or security issues, we notify you immediately via the email on file and…

Your rights, our policies and how they work

When you close your account through the settings menu, your active balance is converted to withdrawable funds via your linked payment method within 48 hours. Your transaction history remains in our records for the period required by local law, then is archived securely. You can reopen an account later using the same email.

All four payment rails link directly to your wallet in under one minute. The deposit is instantly visible on your account balance and available for play immediately. If a transfer fails, we refund it to your original payment method within 24 hours.

Yes. Contact our legal team via live chat or email [email protected] with your account email and request type. We compile and send you a structured file of your data within 10 business days. The file includes your profile, all transactions, login history and communication records.

Access to your account depends on local law in your region. If you travel, you can log in and view your balance from abroad, but the availability of games, betting options and deposits depends on local regulation where you are. We monitor access patterns for security.

During signup, you provide your name, email, phone and date of birth. We cross-check these details against local identity databases where available. When you first withdraw, we verify your payment method matches your account name. Players in Surabaya, Bandung and other Indonesian cities follow the same verification flow.

Submit a dispute within 30 days of the transaction via live chat or email. Provide your account email, transaction ID and reason. Our team investigates and responds within 7 business days. If the dispute is valid, we reverse the transaction and refund the amount to your original payment method.

Yes. In your account settings, uncheck the 'Marketing emails' and 'SMS promotions' boxes. You'll still receive transactional messages like deposit confirmations and withdrawal notifications. Changes take effect within one hour.

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